Terms of Rental
These terms apply when you rent a Denki power bank from a station. Check the price shown at the station before you tap. Venue hosting arrangements are agreed separately.
Who you are renting from
Denki Charge Ltd. For help, email hello@denkicharge.com.
Pricing and the daily cap
£2 for the first hour. £1 per extra half hour. Never more than £8 a day. All prices are final and include any VAT. Rental starts when the power bank is released and ends when a Denki station confirms its return. After the first hour, each extra half hour is charged when it starts. The daily cap covers the 24 hours from the start of the rental. The non-return rule below applies if you keep the power bank beyond that time.
Your card hold
A £20 hold is placed on your card when the rental starts. It is a temporary hold, not a charge. We release it when you return the power bank. Your bank can take a few days to show the release. Rental charges are separate.
Returning your power bank
Return the power bank to any Denki station with an available slot and check that the return is confirmed. Do not leave it loose on the bar or give it to a member of pub staff. If a station is full or cannot confirm a return, email us promptly with the station location and time so we can help and correct any charges caused by a station fault.
Not returned within 24 hours
If the power bank is not returned within 24 hours, you pay £20 in total and keep it. This total includes any rental charges already paid; it is not an extra £20. The card hold is applied towards this total, with any unused hold released.
Faulty rentals and accidental taps
Full refund. Just email us at hello@denkicharge.com if your rental is faulty or you tap by accident. Include the station, approximate time and any transaction reference. Do not send your full card number. We return refunds to the original payment method and release any associated hold; your bank can take a few days to show this.
Using the power bank safely
Use it only to charge compatible personal devices with its built-in cables. Follow the instructions at the station. Keep it dry and away from heat; do not open, alter, crush or damage it, force a connector or use it for anything unlawful. Stop using it if it is damaged, swollen or unusually hot, and contact us. Use only a payment method you are authorised to use.
Problems and your rights
Email hello@denkicharge.com about a problem or disputed charge. We will investigate and put incorrect charges right. These terms do not remove your statutory consumer rights, including remedies for a service that is not provided with reasonable care and skill. Nothing here excludes liability that cannot legally be excluded.